Business Agreement

This agreement applies in addition to the Terms of Service when you list deals or partner with creators on Travidz as a Business.

1. Your listings

You confirm the deals you publish are bookable, honest, and not misleading. You're responsible for inventory, fulfilment, pricing, taxes, and any local consumer-protection rules that apply.

2. Imagery and content rights

You grant Travidz a worldwide, royalty-free licence to display the photos, descriptions and logos you upload for the purpose of operating and marketing the service.

3. Working with creators

Creator applications are between you and the creator. If you approve an application, you commit to honouring the terms shown (e.g. comp, commission, discount). Don't bypass Travidz to settle commercial terms unrelated to the published deal.

3a. Paid partnership disclosure (handled by Travidz)

Whenever a video on Travidz is linked to one of your approved collabs, deals, or affiliate codes, Travidz automatically displays a clear "Paid partnership with [Business]" label on the video and in its shareable caption metadata. You agree this platform‑level label is the authoritative disclosure for the partnership and accept that it satisfies the disclosure obligations that would otherwise sit with the creator under ASA, FTC, and equivalent local advertising rules. You will not ask creators to remove, obscure, or contradict the label, or to bake additional disclosures into the clip itself, and you confirm the underlying commercial relationship has been accurately recorded in your Travidz dashboard so the label is correct.

4. Tracking and reporting

Travidz logs impressions, clicks and (once available) redemptions to help you measure performance. Tracking is on a best-efforts basis and is not a finance system.

5. Commissions and payouts

Travidz charges a flat 11% commission on bookings we send you. That 11% is shared between the creator who promoted you and Travidz; the creator's share depends on their tier (see Creator Agreement). The internal split does not change what you owe — it's always a flat 11% of the booking value, provided no third-party platform you've pinned is undercutting our price. Where a pinned competitor (e.g. Booking.com, Expedia) is offering the same room or activity for less by spending out of their own (higher) commission pot, Travidz operates the dynamic price-match described in §7 below — your base price never changes, but the commission split between you and Travidz shifts to keep the headline price competitive.

For bookable deals, payments are processed by Stripe. At checkout, Stripe splits each charge automatically: the 11% commission (or, for operator-markup listings, the uplift above your base price) is routed to Travidz as a platform fee, and the remainder is transferred directly to your connected Stripe account. Travidz never holds your funds.

Stripe controls the payout schedule (default daily rolling, typically T+2 to T+7 depending on your country and history) and pays directly to the bank account you link during Stripe onboarding. Payout currency and minimums are set by Stripe based on your country.

5a. Activity operators (operator-markup pricing)

If you list an activity, tour or experience as the operator (i.e. you are the direct provider, not a reseller), Travidz uses operator-markup pricing by default — this replaces the deducted-commission model used for stays. You set your per-person base price equal to the price you charge on your own website; that figure is what you receive in full. Travidz adds an 11% service fee on top, charged to the guest at checkout, and retains that uplift as the Stripe platform fee. Stripe card-processing fees are absorbed out of Travidz's 11% uplift — never from your base price. Pay-at-property is not available for activities; all activity bookings are prepaid online so the service fee is collected with the charge.

Activity listings must be bookable through Travidz so we can collect the 11% at checkout. Our price-benchmarking scans competing operators in the same area only — we never scan, list or present your own website as a competing offer. You confirm that listing on Travidz under this model does not breach any parity or distribution agreement you hold with third-party resellers.

5b. Travidz minimum margin and shared absorption on price matches (stays only)

On a matched booking Travidz retains a minimum net of £4 per booking after Stripe processing fees. Your agreed net with each OTA is based on your base price: when an OTA discounts, that money comes out of their commission pot, not yours, so the maths is built around your base price (not whatever the OTA chooses to display). Where a competing OTA has discounted deeply enough that paying you your full Travidz-direct net (base price minus 11%) would push Travidz below that £4 floor, you agree to absorb the residual shortfall — but only down to your true net via that competing OTA (their commission charged on your base price, plus their payment-processing fee on the displayed price). You are never paid less than you would have netted on that OTA. If even that's not possible without Travidz dropping below its £4 net floor, the match is skipped and the traveller sees a neutral "we can't match this price right now" notice — Travidz never names the competing OTA, never links to it, and never tells the guest that a cheaper rate exists elsewhere — and is invited to book on Travidz at our listed price.

At onboarding you tell us, per OTA you list on, both (i) the commission % you pay them and (ii) the payment-processing fee % they charge you on top. Both are required to compute the OTA's true net honestly. You attest that the figures you declare are accurate and agree to update them within 14 days of any change to your underlying OTA agreements. Travidz accepts your declared rates on trust; persistently mis-declared rates (matches that repeatedly net Travidz below £0 versus what you stated) may void our price-match obligations on that channel pending review. Worked examples below assume Booking.com on an 18% commission agreement plus a 2.1% payment-processing fee.

5c. Travidz-hosted stores

You are not required to operate your own website. If you don't have one, your store lives on Travidz: customers discover, view availability, and pay on a Travidz-hosted listing page, and the booking is processed through Stripe Connect under the same 11% commission terms. You can add or change an external direct-booking URL later from your business dashboard.

5d. Stripe Connect onboarding (KYC)

Before you can list a bookable deal, you must complete Stripe Express onboarding from your Travidz dashboard. Stripe — not Travidz — collects and verifies your business details, beneficial-owner information, and bank account, in line with anti-money-laundering, sanctions, and know-your-customer regulations. Until Stripe marks your account as charges enabled and payouts enabled, your listings remain non-bookable.

You can update your bank account, payout schedule, view payout history, and download tax forms (including IRS Form 1099-K in the US where applicable) at any time from the Stripe Express dashboard, accessible from your Travidz business settings. Stripe is the data controller for KYC information you submit through Stripe's hosted forms.

6. Refunds and chargebacks

You set the refund policy for each deal you publish, and that policy is shown to the customer before they pay. You decide whether to approve a customer's refund request in line with that policy.

When you approve a refund, Travidz instructs Stripe to issue the refund and to reverse the corresponding platform fee. The refund is debited from your connected Stripe balance; if your balance is insufficient, Stripe will debit your linked bank account in line with its standard terms.

Chargebacks raised by a customer's bank are handled by Stripe and debited from your connected account while they are investigated. You can submit evidence via the Stripe Express dashboard; any amount Stripe successfully recovers is credited back to your account.

7. Best Price Guarantee & price-match authorisation

To protect traveller trust and keep direct bookings competitive with third-party platforms, you authorise Travidz to:

(a) Automatically check the publicly bookable price for the same room, activity, date and party size on supported third-party platforms (Booking.com, Expedia, GetYourGuide, Viator, Agoda, Skyscanner, Airalo, and others added over time) at the moment a traveller clicks to book through Travidz.

(b) Issue a one-time match code (format TRAVIDZ-MATCH-XXXXXX, valid 24 hours) to that traveller when a third-party price is lower. On every match, Travidz pays you your Travidz-direct net (base price minus 11%) wherever possible, and keeps the remaining spread between the competitor's price and what we pay you (with Stripe fees coming out of that spread). When the competitor has discounted so deeply that the spread would push Travidz below its £4 net floor, the rules in §5b apply: you absorb part of the match, but only down to your true net via that competing OTA — never below it. When even that's not possible without Travidz dropping under its £4 net floor, no match code is issued; the guest sees a neutral "we can't match this price right now" notice (no OTA named, no link, no mention that something cheaper exists) and is invited to book on Travidz at our listed price. Your effective commission rate on a matched booking is therefore not a flat 11%, but is bounded so that you are never paid less than you would have netted on the OTA we're matching.

(c) Record and retain evidence of every check and every match — competitor URL, captured screenshot, price/currency/dates/party-size used, timestamp, and cryptographic hash — and make it visible to you promptly via your price-audit dashboard so you can independently verify the match was fair. You may dispute any match within 14 days by submitting counter-evidence; verified disputes void the match.

Worked examples (base price £200, Travidz 11%, Booking.com on an 18% commission agreement plus a 2.1% payment-processing fee):

Example 1 — Booking at parity (0% discount). Booking lists £200. Their commission on your £200 base = £36; their payment processing on £200 = £4.20; your true net via Booking = £159.80. Travidz lists £200, takes its 11% (£22), Stripe ≈ £6, Travidz nets ≈ £16, and pays you £178.00. You're £18.20 better off via Travidz.

Example 2 — Booking discounts £10 (5% off list, ~28% of their commission pot). Booking lists £190. Their commission is still £36 on your £200 base (their discount comes from their own pot, not yours); processing on £190 = £3.99; your true net via Booking = £160.01. Travidz matches at £190 and pays you £178.00 (unchanged — your Travidz-direct net never moves). Travidz's spread = £12, Stripe ≈ £5.71, Travidz nets ≈ £6.29, comfortably above the £4 floor. You're £17.99 better off via Travidz.

Example 3 — Booking discounts £30 (15% off list, ~83% of their commission pot). Booking lists £170. Their commission is still £36 on your £200 base; processing on £170 = £3.57; your true net via Booking = £160.43. Travidz matches at £170. Stripe ≈ £5.13, so to hold the £4 floor Travidz must retain at least £9.13, capping what we can pay you at £160.87. We pay you £160.43 (equal to your Booking true net — you are not worse off), Travidz's spread = £9.57, net ≈ £4.44, just above the £4 floor. Match proceeds.

Example 4 — Booking discounts £40 (20% off list). Booking lists £160. Commission still £36 on your £200 base; processing on £160 = £3.36; your true net via Booking = £160.64. Travidz tries to match at £160. To pay you at least £160.64 we'd need a spread of −£0.64 — there isn't one. Even paying you exactly £160.64 leaves Travidz with negative gross, well below its £4 net floor. Result: no match code is issued. The guest sees a neutral "we can't match this price right now" note (no OTA named, no link, no hint of a cheaper price) and is offered the chance to book on Travidz at our listed price. Nobody is worse off, and we don't fake a match we can't honour.

You represent that you can lawfully match third-party rates under your own platform parity agreements (most OTA contracts permit equal or lower direct rates).

8. Suspension

We may pause or remove listings that breach the Terms, generate excessive complaints, or harm user trust.

9. Termination

You can remove your listings at any time. Obligations to fulfil bookings already made through Travidz survive termination.

10. Bank details and security

Bank account details are collected and stored by Stripe through Stripe-hosted onboarding forms. Travidz never sees or stores your full bank account number. We only receive a Stripe-issued account identifier and high-level status flags (charges enabled, payouts enabled, outstanding requirements) so we can show you the right state in your dashboard and gate bookable listings.